IMPORTANT INFORMATION - WISEPAYThe following information relates to a security breach experienced by our third-party payment provider, WisePay...
..between the 2nd and 5th October.
This issue potentially affects any payment transactions made during that time window.
WisePay have informed us that they experienced a cyberattack on the afternoon of 2nd October which compromised some payments made between this time and 5th October at 10am. As soon as WisePay became aware for this situation (10am on Monday 5 October), they immediately closed the site and engaged a leading cybersecurity forensic agency to investigate the issue and determine specific details of affected transactions and individuals.
WisePay took its website offline immediately until the incident was rectified. WisePay have also taken steps to implement additional security measures designed to prevent a recurrence of such an event and also notified the UK’s Information Commissioner and law enforcement to ensure the incident is properly addressed.
WisePay have decided that it would be prudent for all passwords to be changed. When you next log on you will be invited to change your password. Please review the information below (Steps You Can Take to Further Protect Your Information) for additional steps you can take to protect your information.
Anglian Learning take the protection of information very seriously and have procedures in place to ensure that all third-party providers take the measures suitable to protect information that they process on behalf of its schools. The Trust will continue to liaise with Wisepay to ensure that necessary steps are taken to safeguard against such an incident happening again.
In the meantime if you would like to add money on your child’s account you can contact the finance office 01223 340354 and they will be able to take a payment directly from your debit/credit card over the phone. Please be reassured that students will be given loans today should they need to purchase food.
Do please contact the finance office if you have any questions.
STEPS YOU CAN TAKE TO FURTHER PROTECT YOUR INFORMATION
1. Contact your bank and cancel the card(s) used to transact through Wisepay during the period Friday 2 October and Monday 5 October.
2. Review Your Account Statements and Notify Law Enforcement of Suspicious Activity
We recommend that you remain vigilant by reviewing your financial account statements and credit reports closely. If you detect any suspicious activity on an account, you should promptly notify the financial institution or company with which the account is maintained. You also should promptly report any fraudulent activity or any suspected incidence of identity theft to proper law enforcement authorities.
3. Copy of Credit Report
You may obtain a free copy (30-day free trial) of your credit report from the major credit reporting agencies by visiting:
4. Fraud Alert
You may want to consider placing a fraud alert on your credit report. An initial fraud alert is free and will stay on your credit file for at least 90 days. The alert informs creditors of possible fraudulent activity within your report and requests that the creditor contact you prior to establishing any accounts in your name. To place a fraud alert on your credit report, contact any of the credit reporting agencies identified above (as applicable).
5. Security Freeze
You may be able to put a security freeze on your credit file. This will prevent new credit from being opened in your name without the use of a PIN number that is issued to you when you initiate the freeze. A security freeze is designed to prevent potential creditors from accessing your credit report without your consent. As a result, using a security freeze may interfere with or delay your ability to obtain credit. You must separately place a security freeze on your credit file with each credit reporting agency.
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